JIRA Service Desk Customer Portal Compatibility

Owned by Deniz Oğuz
Aug 27, 2017

JIRA Service Desk does not allow every type of custom field to be displayed on the customer portal. This is not a restriction for add-ons, but also a restriction for build-in custom fields of JIRA itself. Simple fields like, Group Picker, Labels, Project Picker etc. are not compatible with JIRA SD. There is a popular improvement request, JSD-86, you can vote up if you want to Atlassian to allow more custom field types on customer portal of service desk. Note that although a field is not compatible with customer portal, it is still useable in other locations inside a JIRA Service Desk installation. 

FieldCustomer Portal CompatibilityWhat You Can Do?
Single Select++Renders like standard single select
Multi Select++Renders like standard multi select
Radio Button++Renders like standard single select
Message PanelCan't be used on Customer PortalPlease vote up on JSD-86
Checkbox++Can't be used on Customer PortalPlease vote up on JSD-86
Parent Issue Value++Can't be used on Customer Portal. Also it is not meaningful for customer portal.
Database Lookup++Can't be used on Customer PortalPlease vote up on JSD-86
Time in StatusCan't be used on Customer Portal. Also it is not meaningful for customer portal.