JIRA Service Desk Customer Portal Compatibility

JIRA Service Desk does not allow every type of custom field to be displayed on the customer portal. This is not a restriction for add-ons, but also a restriction for build-in custom fields of JIRA itself. Simple fields like, Group Picker, Labels, Project Picker etc. are not compatible with JIRA SD. There is a popular improvement request, JSD-86, you can vote up if you want to Atlassian to allow more custom field types on customer portal of service desk. Note that although a field is not compatible with customer portal, it is still useable in other locations inside a JIRA Service Desk installation.

Field	Customer Portal Compatibility	What You Can Do?
Single Select++	Renders like standard single select
Multi Select++	Renders like standard multi select
Radio Button++	Renders like standard single select
Message Panel	Can't be used on Customer Portal	Please vote up on JSD-86
Checkbox++	Can't be used on Customer Portal	Please vote up on JSD-86
Parent Issue Value++	Can't be used on Customer Portal. Also it is not meaningful for customer portal.
Database Lookup++	Can't be used on Customer Portal	Please vote up on JSD-86
Time in Status	Can't be used on Customer Portal. Also it is not meaningful for customer portal.

Custom Fields++

JIRA Service Desk Customer Portal Compatibility

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