Sometimes one month trial period is not enough and you need to extend trial period of the app. You can do yourself using my.atlassian.com account, if you don't have a my.atlassian.com account you can create free account using your company/organization e-mail address. If you are using Jira you should have a my.atlassian.com account from which you access your Jira license, please ask your colleagues about it.
Changing license or updating apps doesn't cause any data to be deleted. You can repeat this up to 3 times for each app, this should be enough for most organizations. If not let us know.
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