You can configure some options for “Issue Reminder Cloud App”. You can reach them using “Manage apps” section. To configure the app you need to be Jira Administrator.
The periodic reminders can skip not only just Saturday or Sunday but also the entire weekend by choosing two options.
Groups that can create reminders can be restricted. Only ones that is specified here can create reminders. Similarly, groups that view reminder can also be determined.
Disable sending reminders to groups: If this option is not checked, users can’t create reminders to notify Jira user groups.
Disable sending reminders to other users: If this option is checked, user can only send reminder to themselves.
Skip Sunday for periodic reminders: If you create a dailly reminder, and select this option, reminder will not be repeated for Sunady.
Skip Saturday for periodic reminders: If you create a dailly reminder, and select this option, reminder will not be repeated for Sunady.
Allow reminder creation from portal: If you enable this option, service desk agents can create reminders from portal view.
Allow customers to create reminders from portal: TTo effectively utilize this feature, ensure you give “Browse Projects” permission to 'Service Desk Customers'/'Service Project Customers' roles. Without this step, customers will not have access to Issue Reminders within the portal for that specific project.
Restrict groups that can view reminders: If you select any group, only the users in these groups can view reminders. This doesn’t limit who can be notified by reminders.
Restrict groups that can create reminders: If you select any group, only the users in these groups can create reminders.
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Users belonging to any of the groups authorized to create reminders can view those reminders, even if they are not members of a group specifically designated for viewing reminders. |